Refund & Returns Policy

Refunds and Returns Policy
Effective Date: March 8, 2025

Thank you for choosing Lauri Electrical, Inc. We strive to provide high-quality electrician services and excellent customer service. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy to understand how we can assist you.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.

  • Returns must be initiated within 30 days of the delivery date.

  • Proof of purchase (receipt or order confirmation) is required.

  • Certain items may be non-returnable or subject to a restocking fee (see Section 3 for details).

For digital products:

  • Refunds for digital goods will only be granted if the product is defective or not delivered correctly.

  • Customers must request a refund within 30 days of purchase.

2. How to Initiate a Return or Refund

To start a return or request a refund, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, product details, and reason for return/refund.

  2. Approval Process: Our customer support team will review your request and provide instructions on how to return your item (if applicable).

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

    • We recommend using a trackable shipping method to ensure the safe return of the item.

  4. Inspection & Processing:

    • Once we receive the returned item, we will inspect it and notify you of the refund status.

    • Refunds will be processed within 30 business days to the original payment method.

3. Non-Returnable or Restricted Items

The following items may not be eligible for returns or may be subject to additional conditions:

  • Customized or Special Order Products (unless defective)

  • Opened or Used Items

  • Digital Products (unless faulty or not delivered)

  • Items Purchased on Clearance or Final Sale

4. Fees & Restocking Charges

  • A 10% restocking fee may apply for non-defective returns.

  • Customers are responsible for any return shipping fees unless the product is defective or the wrong item was sent.

5. Refund Processing Time

  • Approved refunds will be processed within 30 business days.

  • The refund will be issued to the original payment method.

  • It may take additional time for the refund to appear on your account, depending on your bank or payment provider.

6. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, email us at [email protected] with your order details.

7. Late or Missing Refunds

If you haven’t received a refund after the expected processing time:

  1. Check your bank account again.

  2. Contact your credit card company – it may take time for the refund to be posted.

  3. Contact your bank – processing times may vary.

  4. If you still have not received your refund, contact us at [email protected].

8. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

Lauri Electrical, Inc.
Address: 141 Quentin Rd, Brooklyn, NY 11223
Email: [email protected]

By purchasing from LauriElectrical.com, you agree to the terms of this Refunds and Returns Policy.